Welcome to the Nation Star Auto FAQ page, where we provide clear and concise answers to your most common car buying, leasing, and financing questions. Whether you’re a first-time buyer or an experienced driver, we’re here to make the process seamless and stress-free.
General Questions
Q: What services does Nation Star Auto offer?
We specialize in car leasing, financing, vehicle sourcing, and trade-ins. From finding your perfect car to negotiating the best deal, we handle every step of the process.
Q: Where are you located?
Our office is located at:
📍 6829 Lankershim Blvd Unit 207, N Hollywood, CA 91605
You can visit us during business hours or contact us at:
📞 +1 (747) 777-1111
📧 auto@nationstar.us
Q: Do I need to visit your office to buy a car?
No. Our process is designed to be as convenient as possible. We handle everything online, over the phone, or in person—whatever works best for you.
Vehicle Sourcing
Q: What if I’m looking for a specific make or model?
Let us know your preferences, and our team will source the exact vehicle you’re looking for, whether it’s a specific make, model, color, or feature.
Q: Do you offer both new and pre-owned vehicles?
Yes, we have access to a wide inventory of both new and certified pre-owned vehicles to suit any budget or preference.
Q: Can you help with hard-to-find cars?
Yes! Our extensive network of dealerships and industry connections allows us to locate rare or in-demand vehicles.
Costs and Payments
Q: Are there any hidden fees?
No. We pride ourselves on transparency. We’ll provide a detailed breakdown of all costs before finalizing any transaction.
Q: What is the down payment requirement?
The down payment depends on the car and your financing or leasing terms. We’ll work with you to determine a budget-friendly option.
Q: Do you work with clients who have bad credit?
Yes. We understand that life happens, and we work with financial institutions that specialize in helping clients with less-than-perfect credit.
Car Buying and Leasing
Q: How does the car leasing process work?
Leasing involves renting a car for a set period, typically 2-4 years, with monthly payments. At the end of the lease, you can return the car, purchase it, or lease a new one. Leasing is ideal for drivers who want the latest models with lower monthly payments.
Q: Can I purchase the car I leased?
Yes! Many leases offer a buyout option at the end of the term. Contact us to discuss the terms and pricing.
Q: How do I finance a car through Nation Star Auto?
We work with trusted financial institutions to provide competitive financing options. Simply provide us with your budget and preferences, and we’ll find the best terms for you.
Q: What’s the difference between leasing and financing?
- Leasing: Lower monthly payments, no ownership at the end of the term.
- Financing: You own the car outright after paying off the loan, but monthly payments may be higher.
Q: Can I trade in my old car?
Absolutely! We’ll evaluate your trade-in vehicle and apply its value toward your new car purchase or lease.
Customer Support
Q: What if I have a question during the process?
Our team is here to assist you at any stage. Call, email, or visit us, and we’ll ensure your concerns are addressed promptly.
Q: Can I schedule an appointment?
Yes, we encourage scheduling an appointment to provide you with the best personalized experience.
Q: What are your business hours?
We’re open Monday to Friday from 10:00 AM to 8:00 PM and Saturday from 10:00 AM to 4:00 PM.
Why Choose Nation Star Auto
Q: Why should I use a car broker instead of going to a dealership?
As brokers, we prioritize your needs, not the dealership’s. We negotiate on your behalf, saving you time, money, and the hassle of dealing with high-pressure sales tactics.
Q: How do you ensure I get the best deal?
Our connections with top dealerships and fleet managers allow us to access exclusive pricing and deals unavailable to the general public.
